Terms of service

OVERVIEW

Welcome to Somniveve. The terms “we”, “us” and “our” refer to Somniveve.

Somniveve operates this website and online store, including all related information, content, tools, products and services (the “Services”) to provide you with a curated shopping experience.

Our store is powered by Shopify, which enables us to provide the Services to you.

By accessing or using our Services, you agree to be bound by these Terms of Service (“Terms”) and our Privacy Policy [LINK]. If you do not agree to these Terms, you must not use our Services.


1. Eligibility and Accounts

By using our Services, you confirm that:

  • You are at least 18 years old or the age of legal majority in your jurisdiction.

  • Any information you provide is accurate, complete, and current.

  • You are responsible for maintaining the confidentiality of your account details and all activity under your account.

We reserve the right to suspend or terminate accounts where misuse or breach of these Terms is suspected.


2. Products and Services

We make every effort to display product descriptions and images accurately. However:

  • Colours and appearance may vary depending on your device.

  • Product descriptions and availability may change without notice.

  • We reserve the right to discontinue or limit quantities of any product at any time.

Nothing on the website constitutes medical or professional advice unless explicitly stated.


3. Orders and Acceptance

When you place an order, you are making an offer to purchase.

Orders are only accepted once payment has been processed and you receive confirmation from us.

We reserve the right to:

  • Refuse or cancel orders at our discretion.

  • Limit quantities.

  • Cancel orders where pricing or listing errors occur.

Your purchases are subject to our Refund Policy [LINK].

Products are sold for personal use only and not for resale unless agreed in writing.


4. Pricing and Payment

All prices displayed:

  • Are subject to change without notice.

  • Are shown in GBP unless stated otherwise.

  • May exclude shipping fees or taxes unless explicitly included.

You agree to provide accurate billing and payment information.

By placing an order you confirm:

  • You are authorised to use the payment method.

  • You will pay all applicable charges.


5. Shipping and Delivery

Delivery times are estimates and not guaranteed.

We are not responsible for delays caused by:

  • Courier services

  • Customs processing

  • Events beyond our reasonable control

Risk in goods passes to you once items are delivered to the carrier.


6. Intellectual Property

All content on the website, including logos, images, text, graphics and design elements, belongs to Somniveve or its licensors.

You may not:

  • Copy, reproduce or distribute content without permission.

  • Use our trademarks without written consent.


7. Third-Party Tools and Links

We may provide access to third-party tools or links.

These are provided “as is” without warranty.

We are not responsible for:

  • Content on third-party sites

  • Transactions made outside our website


8. Relationship with Shopify

Somniveve is powered by Shopify. However, all purchases are made directly with Somniveve.

You acknowledge that Shopify is not responsible for any aspect of transactions between you and Somniveve.


9. Privacy

Your personal data is handled according to our Privacy Policy [LINK].

Shopify may process certain data to operate the platform. Please review Shopify’s privacy policy for more information.


10. Feedback and User Content

If you submit feedback or content, you grant us a worldwide, royalty-free licence to use, modify and publish it.

You confirm that:

  • You own the rights to submitted content.

  • Content does not violate any laws or third-party rights.

We reserve the right to remove inappropriate content.


11. Errors and Omissions

We may correct errors relating to pricing, product descriptions or availability at any time, including after an order is placed.


12. Prohibited Uses

You must not use the Services:

  • For unlawful purposes

  • To infringe intellectual property rights

  • To distribute malicious code

  • To harass or harm others

  • To scrape, spam or exploit the platform

We may terminate access if these rules are violated.


13. Termination

We may terminate or suspend your access to Services at any time without notice if you breach these Terms.

Provisions relating to intellectual property, liability and governing law will survive termination.


14. Disclaimer of Warranties

Services and products are provided “as is” and “as available”.

We do not guarantee:

  • uninterrupted access

  • error-free operation

  • suitability for any specific purpose

Nothing in these Terms excludes rights granted under UK consumer law.


15. Limitation of Liability

To the fullest extent permitted by law, Somniveve will not be liable for:

  • indirect or consequential losses

  • loss of profits or data

  • damages arising from use of the Services

Nothing limits liability where it cannot legally be excluded under UK law.


16. Indemnification

You agree to indemnify and hold harmless Somniveve, its partners and service providers from claims arising from your misuse of the Services or breach of these Terms.


17. Severability

If any provision is found invalid or unenforceable, remaining provisions remain in effect.


18. Entire Agreement

These Terms and referenced policies constitute the entire agreement between you and Somniveve.


19. Assignment

You may not transfer rights under these Terms without our consent. We may assign our rights without notice.


20. Governing Law

These Terms shall be governed by and interpreted in accordance with the laws of England and Wales.


21. Changes to Terms

We may update these Terms periodically. Continued use of the Services constitutes acceptance of changes.


22. Contact Information

Somniveve
Unit 10, Kingfisher Works
Neepsend Lane
Sheffield
S3 8AU
United Kingdom

Email: contact@somniveve.com