All orders are processed within 1–2 working days (Monday to Friday, excluding bank holidays).
Once your order has been dispatched, you will receive a confirmation email with tracking details where available.
Orders placed after business hours, on weekends, or during holidays will be processed on the next working day.
We ship all UK orders using Royal Mail.
Standard delivery typically takes 2–3 working days from the date of dispatch.
Please note that delivery timeframes are estimates and may vary depending on location, seasonal demand, or Royal Mail operational delays.
Processing time: 1–2 working days
Delivery time: 2–3 working days after dispatch
Total estimated delivery timeframe: 3–5 working days from order placement.
Where applicable, tracking information will be provided via email once your order has shipped.
If you have not received tracking details within 3 working days of placing your order, please contact us.
While we aim to meet all delivery estimates, delays may occur due to:
High seasonal demand
Postal service disruptions
Weather conditions
Circumstances outside our control
Somniveve is not responsible for delays caused by Royal Mail once an order has been dispatched.
Please ensure your delivery address is correct before placing your order.
We cannot be held responsible for orders delivered to incorrectly provided addresses.
If your order has not arrived within 7 working days after dispatch, please contact us at:
We will investigate with Royal Mail and assist in resolving the issue as quickly as possible.
Unit 10, Kingfisher Works, Neepsend Lane, Sheffield S3 8AU
0114 312 1007
contact@somniveve.com