Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it — unused, unworn, with tags (where applicable), and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, please contact us at contact@somniveve.com. Please note that returns must be approved before being sent back and should be returned to the following address:

[INSERT RETURN ADDRESS]

If your return is accepted, we’ll provide instructions on how and where to send your package. Items sent back without first requesting a return will not be accepted.

For any return enquiries, you can contact us at contact@somniveve.com.

Damages and Issues

Please inspect your order upon delivery and contact us immediately if the item is defective, damaged, or if you receive the wrong item. We’ll assess the issue and work quickly to resolve it.

Exceptions / Non-Returnable Items

Certain types of items cannot be returned, including:

  • Perishable goods (such as food, flowers, or plants)

  • Custom or personalised products

  • Personal care goods (such as beauty products)

  • Hazardous materials, flammable liquids, or gases

If you’re unsure whether your item qualifies for return, please contact us at contact@somniveve.com before requesting.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

The fastest way to ensure you get the item you want is to return your original item (once approved) and place a new order separately.

European Union 14-Day Cooling-Off Period

If your order is shipped to the European Union, you have the right to cancel or return your order within 14 days for any reason and without justification.

Items must be returned in the same condition received — unused, unworn, with tags, and in original packaging — along with proof of purchase.

Refunds

We’ll notify you once your return has been received and inspected and confirm whether your refund has been approved.

If approved, your refund will be processed automatically to your original payment method within 10 business days. Please note that your bank or credit card provider may require additional time to process and post the refund.

If more than 15 business days have passed since your return was approved, please contact us at contact@somniveve.com.